Customer Success Manager


Amsterdam, Netherlands

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Job Description

At Source, we are supporting the best greenhouse growers in the world to help them scale their operations and become more successful. We do this by building software and AI solutions that help growers to more efficiently and scalably manage their day-to-day operations. By doing this, we are accelerating the global adoption of efficient and robust food systems which will make fruits and vegetables available and affordable to more people in a sustainable way.
We are building an international, diverse, multi-disciplinary team consisting of the brightest talents that the fields of engineering, data science, and plant science have to offer, complemented with the people that can bring these solutions to our customers and help them become successful with it.

As a Customer Success Manager at Source, you are responsible to make our customers -the growers- successful using our solutions. Our solution will change the way our customers work (i.e., how they grow their vegetables in the greenhouse), and therefore our customers are looking for a trusted advisor that understands their reality and knows what they’re talking about. Hence, becoming a Customer Success Manager means you will also need to learn a thing or two about growing vegetables in a greenhouse. Next to that, you are also the voice of your customers in our own organisation, and will be working with our Product teams to ensure our solutions support their use cases. You'll be wearing many hats and should feel comfortable switching between working with customers and spearheading a wide variety of internal initiatives within Source.

Are you excited about engaging with some of the best greenhouse growers out there and being an ambassador on how the wonders of tech can improve their work? Do you want to contribute to our mission to democratise worldwide access to fresh fruit and vegetables?

Keep reading!

What we'd love you to get excited about

  • Being the guide for your customers after their initial onboarding and lead them on their journey to becoming successful with our solution.

  • Becoming the trusted advisor and proactively advise your customers on where our solutions can help them further improve their operations;

  • Identifying customers in need of help by proactively monitoring their health;

  • Recognising opportunities for our customers to gain additional value and collaborate with the Sales team to cross-sell other Source solutions;

  • Developing new and improve existing internal processes to improve scalability within the Customer Success team;

  • Collecting feedback from customers and share it with other teams to help them optimize our products and processes, while continuously managing expectations with customers regarding their feedback;

  • Collaborating across teams to add value to each step of the customer journey.


You have

  • 3-5 years of working experience in a customer-facing role within a B2B (tech) industry;

  • Outstanding communication skills in Dutch and English;

  • Proven experience with driving customer retention and growth;

  • Eager to understand the reality of our customers and motivated to expand your knowledge about growing in greenhouses;

  • Strong analytical skills and use data and metrics to back up what you say and what you do;

  • Knowledge on how to build bridges between customer desires and our product roadmap;

  • Ability to identify and address customer issues before they surface to ensure a top-notch customer experience;

  • Active listening skills, and you’re always willing to help the customer out, in a way that’s scalable for Source;

  •  A driving license which is valid in The Netherlands.