Customer Success Manager


Amsterdam, Noord-Holland, Netherlands

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Job Description

Together, we are on a purpose-driven journey to make a meaningful and lasting impact on the world through our work in cracking biology. Our mission? Make fruit & vegetables available and affordable to more people in a sustainable way.

We work with the best and biggest greenhouse growers in the world. As we deeply value the work growers do, we help them by offering AI products that give them superpowers. Our commitment to the grower's satisfaction fuels our drive for excellence.

At Source, we embrace the excitement and challenges that come with exploring the frontiers of biology. By fostering a culture of curiosity and risk-taking, we create an environment where we design ground-breaking technology to influence how plants grow & develop. Positivity fuels creativity and productivity, so bringing a positive attitude to the challenges we face is highly valued.

You'll find an inclusive and supportive culture because diverse perspectives lead to breakthrough innovations and foster a sense of belonging among our team members. Communication is as transparent as can be and the open exchanges of ideas are being promoted.

What we'd love you to get excited about
  • Contributing to the global availability and affordability of fruits and vegetables through collaborating with the growers that actually grow the fresh produce;
  • Being the guide of growers on their journey to success with our solutions;
  • Becoming knowledgeable on how greenhouses operate;
  • Working closely with users and educating them on how they can extract the most value from our solutions;
  • Recognizing opportunities for our growers to gain additional value and working together with Sales to cross-sell other solutions;
  • Working with growers and internal teams to continuously improve our solution.


You have

  • 3-5 years experience working in a customer-facing role within a B2B (tech) industry;

  • Outstanding communication skills in both Dutch and English;

  • Strong analytical skills and proficiency with using data and metrics to back up what you say and what you do;

  • A proactive, customer-first mindset which enables you to identify issues before they surface to ensure a top-notch customer experience;

  • Active listening skills;

  • A driving license valid for the Netherlands.

*At Source, we highly value diversity of backgrounds and thoughts. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not 'tick all the boxes!

Our offer in return for your talent and skills

To reward your contributions, we offer you:

  • A hybrid work environment - we have working days at the office on Mondays and Thursdays which we make awesome

  • Paid lunch on the office days

  • Flexible hours - always respecting your team & meetings.

  • Pension contribution of 4.5%

  • Macbook (for the deep tech roles a 16T)

  • Curiosity and learning sessions

  • Travel allowance for office commute

  • Annual learning budget of € 1,000

  • Work from home budget of € 550

  • Monthly wifi & phone plan reimbursement of € 50

  • Unlimited holidays and we expect you at least to take 25 per year

  • Source Super Social (S3) - Our Thursday drinks (when possible at the rooftop terrace)

  • S4s - per quarter we have a big company event on Friday that includes dinner and special activities

Our Process