Customer Onboarding Specialist


Amsterdam, Netherlands

Apply here

Job Description

At Source we want to help growers scale their fruit & vegetables production with technology. 

This would never be possible without an Onboarding Specialist giving growers a head start with the use of our software. By truly understanding the needs of the growers, their greenhouse infrastructure and our products, you ensure growers get most value out of our product in the first months of getting started with Source. You will be one of the important faces of the company towards our growers and the bridge between their needs and our Operations, Product & Commercial teams. It is an exciting opportunity to experience how your impact can help growers change their way of working through Artificial Intelligence!

What we'd love you to get excited about

You will give growers a head start with the use of Source by:

  • Building relationships with growers to understand how they can get most value out of our products;
  • Understanding and addressing growers' behaviour as they start using our products;
  • Setting up and leading onboarding sessions in greenhouses;
  • Improving and scaling our international onboarding process;
  • Being a data steward who ensures the right data is integrated for each new grower;
  • Cooperating with Product, Engineering, Support, Onboarding, Business Development, Marketing to improve the onboarding experience.


You have

  • 1+ years of work experience in a customer-facing role within a tech or SaaS environment;
  • Outstanding communication skills in both Dutch and English;
  • Data-savviness: Good understanding of data flows between systems;
  • Self-starting and proactive attitude: you bring and implement ideas to improve our onboarding process;
  • Curiosity: you are eager to understand the reality of our customers and motivated to expand your knowledge about growing in greenhouses;
  • A valid driving licence for driving in The Netherlands.

Bonus points if you have

  • Experience or affinity with agriculture, Agtech or the greenhouse industry.