Customer Onboarding Specialist


Amsterdam, Noord-Holland, Netherlands

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Job Description

Together, we are on a purpose-driven journey to make a meaningful and lasting impact on the world through our work in cracking biology. Our mission? Make fruit & vegetables available and affordable to more people in a sustainable way.

We work with the best and biggest greenhouse growers in the world. As we deeply value the work growers do, we help them by offering AI products that give them superpowers. Our commitment to the grower's satisfaction fuels our drive for excellence.

At Source, we embrace the excitement and challenges that come with exploring the frontiers of biology. By fostering a culture of curiosity and risk-taking, we create an environment where we design ground-breaking technology to influence how plants grow & develop. Positivity fuels creativity and productivity, so bringing a positive attitude to the challenges we face is highly valued.

You'll find an inclusive and supportive culture because diverse perspectives lead to breakthrough innovations and foster a sense of belonging among our team members. Communication is as transparent as can be and the open exchanges of ideas are being promoted.

What we'd love you to get excited about

You will give growers a head start with the use of Source by executing and improving our international onboarding process. Further, you are accountable for:

  • Building relationships with growers to understand how they can get the most value out of our products;

  • A persuasive communication style which leads to the adoption of our product by growers in their daily processes;

  • Setting up and leading onboarding sessions in greenhouses;

  • Enthusiastically explaining how data can improve the production of a grower

  • Cooperating with Product, Engineering, Support, Onboarding, Business Development, and Marketing to improve the onboarding experience.


You have

  • A strong interest in how to increase product adoption and understanding with your training and communication skills;

  • 1+ years of work experience in a customer-facing role within a tech or SaaS environment;

  • Outstanding communication skills in both Dutch and English;

  • Data-savviness: Good understanding of data flows between systems;

  • Self-starting and proactive attitude: you bring and implement ideas to improve our onboarding process;

  • Curiosity: you are eager to understand the reality of our customers and motivated to expand your knowledge about growing in greenhouses;

  • A valid driving licence for driving in The Netherlands.

Bonus points if you have

  • Experience or affinity with agriculture, Agtech or the greenhouse industry.

  • Experience with digital onboarding tools like Intercom

*At Source, we highly value diversity of backgrounds and thoughts. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not 'tick all the boxes!

Our offer in return for your talent and skills

To reward your contributions, we offer you:

  • A hybrid work environment - we have working days at the office on Mondays and Thursdays which we make awesome

  • Paid lunch on the office days

  • Flexible hours - always respecting your team & meetings.

  • Pension contribution of 4.5%

  • Macbook (for the deep tech roles a 16T)

  • Curiosity and learning sessions

  • Travel allowance for office commute

  • Annual learning budget of € 1,000

  • Work from home budget of € 550

  • Monthly wifi & phone plan reimbursement of € 50

  • Unlimited holidays and we expect you at least to take 25 per year

  • Source Super Social (S3) - Our Thursday drinks (when possible at the rooftop terrace)

  • S4s - per quarter we have a big company event on Friday that includes dinner and special activities

Our Process